Different chatbots offer different features that can address both. NLP plays an essential role in gaining personalization in E-commerce. As the companies can understand and analyze customers’ language and intent, this can help deliver a more personalized experience. For instant, NLP can understand the customer’s questions and provide an appropriate response. Maybe you want it […]
Category Archives: Chatbots News
This may not be possible or agreeable for all users, and may be counterproductive for patients with mental illness. The use of chatbots in health care presents a novel set of moral and ethical challenges that must be addressed for the public to fully embrace this technology. Issues to consider are privacy or confidentiality, informed […]
To get the most out of a customer support bot, it’s best used alongside human-powered channels like live chat and video chat. Now not everyone wants to talk using emojis but customer engagement sure increased because people want to see what a chatbot would recommend if you send it an emoji of what’s in your […]